Core Support Scope Items
User Access & Authentication
- Integration with Azure Active Directory (AAD) for Single Sign-On (SSO)
- Multi-Factor Authentication (MFA) setup and troubleshooting
- Permissions and role-based access control
Email & Communication Services
- Microsoft Exchange Online integration (e.g., contact forms, notifications)
- SMTP configuration and troubleshooting
- Microsoft Teams embed or link support
SharePoint Online Integration
- Embedding SharePoint content (documents, lists, calendars) into the website
- Permissions and access issues for SharePoint-hosted content
- Syncing document libraries or intranet portals
Microsoft Forms & Power Automate
- Embedding Microsoft Forms into the website
- Automating workflows using Power Automate (e.g., form submissions triggering emails or approvals)
- Troubleshooting flow failures or delays
OneDrive & File Sharing
- Linking or embedding OneDrive files
- Access control and sharing settings
- File sync issues
Security & Compliance
- Data loss prevention (DLP) policies affecting website content
- Microsoft Defender for Office 365 alerts related to web-based threats
- Conditional access policies impacting site access
Licensing & Provisioning
- Ensuring correct M365 licenses are assigned for users accessing integrated services
- Troubleshooting license-related feature limitations
Monitoring & Reporting
- Usage analytics via Microsoft 365 Admin Center
- Audit logs and activity reports for web-integrated services
- Alerts and notifications setup
Optional or Advanced Support Items
Power BI Integration
- Embedding dashboards or reports into the website
Viva Connections
- Supporting intranet experiences via Viva
Custom App Support
- Maintaining custom apps or web parts built on M365 APIs
Graph API Support
- Troubleshooting issues with Microsoft Graph API calls used by the website